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Oracle

Customer Success Manager
Austin, Texas Area, US - Computer Software

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Focused on Large Accounts:

• Serve as the primary point of contact for customer post sale
• Assume responsibility for Public Cloud adoption and issues escalation
• Conduct Quarterly business reviews with clients
• Serve as the customers advocate and provide feedback to product management and development organizations
• Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
• Responsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technology
• Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy.
• Prepare and educate customers on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Performing rapid assessments of clients internal technology landscape and targeting use cases and deployment targets for Public Cloud technology
• Evangelize and expanded the footprint of seeded markets in the public cloud platform
• Development of reference accounts
• Driving high customer Satisfaction
• Operate and key conduit for knowledge transfer to install base
• Working with sales organizations to properly promote and engage the Customer Success Management resources

No salary provided

Posted May 29, 2015 at 08:21AM from LinkedIn http://ift.tt/1KCotV5
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