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Dell



Client Field Tech Svc Sr. Asc

Beijing City, China, CN - Information Technology and Services





 Handle Hardware Warranty Support escalations between Customer and Dell

 Identifies risks and develops solutions for Client tasks

 Coordinate Hot Swap hardware deployment and return for repair

 Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues

 May handle several projects simultaneously

 Uses independent discretion and decision making to assess and deliver technical solutions

 May receive calls after normal business hours

 A highly skilled specialist who contributes to the development of concepts and techniques; completes complex tasks in creative and effective ways

 Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues; makes recommendations for new procedures



 Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Apple and Blackberry devices may be required.

 Excellent interpersonal skills and ability to lead a collaborative team

 Excellent verbal and written communication skills with emphasis in customer service; experience handling difficult customers and conflict resolution

 A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred



Qualifications :


• Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1-4 years of experience with Bachelor's Degree

• Experience working remotely on Customer sites



No salary provided



Posted June 30, 2014 at 05:17AM from LinkedIn http://ift.tt/1k51jVZ

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