Dell
Client Technical Support Associate
Jackson, Mississippi Area, US - Computer Hardware, Computer Software, Information Technology and Services
Job Description
Dell Inc.'s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a talented Client Technical Support Associate in Clinton, MS.
The selected candidate will be responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
Responds to and diagnoses problems through discussions with users. Provides support, identifies, researches, and resolves technical problems. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature. Contributes to deliverables and performance metrics where applicable. The selected candidate is required to work a shift schedule on a 24x7 helpdesk environment. The candidate must be a US citizen and be able to obtain a Public Trust Clearance.
DJAM
Required Skills
* 1+ years of customer service experience
Desired Skills
1-2 years experience troubleshooting hardware and/or software issues
1-2 years experience in tier 1 help desk support
MS Office suite experience
Understanding of Windows O/S
Detail oriented and self-driven
Education
High School Diploma
Experience
Requires at least 3 years of work experience
Requirements
Hazards
No salary provided
Posted March 30, 2015 at 03:18AM from LinkedIn http://ift.tt/1BCJ3Lt
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