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Google



Business Intern 2015 (Japanese-English Bilingual)

Within 23 wards, Tokyo, Japan, JP - Information Services, Internet

At Google, we believe good ideas can come from anywhere. As an intern at Google, you will have the opportunity to contribute to a team-relevant project which makes an impact after you have left. During a 8 to 12 week paid, full-time internship, you will be assigned an intern manager who will inspire you, oversee your work, help identify project goals, and support your professional development.



Business Internship assignments are typically offered in the following business areas:



SMB Global Customer Experience: As an SMB Services professional at Google, you will help the SMB team better serve Google's worldwide user base for our AdWords product. This fast-paced support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's advertisers and agencies by providing the best possible service via phone, email or chat.



SMB Advertising Sales: As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your strong interest in sales and the digital economy, entrepreneurial drive and expert product knowledge enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow.



Be challenged. Become an expert. Work together to make an impact.



To Apply: Click the “Apply Now” (“今すぐ応募”) button to submit your resume in English in a PDF format (in your resume, be sure to include your grade level, expected graduation month and year and availability for internship). A cover letter is not required.



Applications are due by Monday, July 14, 2015 at 11:59pm JST. Our team will review applications on a rolling basis beginning in March 2015 and reach out to applicants if selected for a next step. We appreciate your patience while we consider your application.



We will accommodate your school schedule when determining the start date and duration, and relocation support is available on a case-by-case basis.



Responsibilities

• Provide outstanding customer service and sales support to Google's advertisers, publishers and users, and manage customer inquiries by phone, email, and/or live chat.


• Deliver consistently against assigned tasks, while prioritizing and delivering outstanding customer experience to Google’s advertisers.


• Implement creative ways to improve our client relationships and increase business by promoting other Google products, mostly around AdWords products.


• Provide strategic and consultative advice to help advertisers get the best ROI on their advertising investment and/or solve technical issues for customers.


• Write clear and helpful content to address common questions and issues. Engage with product and engineering teams on issue prioritization and road map and partner with finance, marketing and sales on role definition and process enhancement. Collaborate with Specialists, Engineers and Product team members on new feature development.

Minimum qualifications

• Must be enrolled in a Bachelor's or Master's degree program in any major and maintaining student status throughout the internship. Priority given to students with an expected graduation date between April 2016 and March 2017.


• Be able to complete a minimum 8 week at the Tokyo office between May and October 2015.


• Returning to education on a full-time basis upon completing the internship.


• Business level communication in Japanese and English.

Preferred qualifications

• Strong interest in the Internet and Google's technology and business.


• Strong problem-solving and analytical skills, with an ability to see both detail and big picture issues.


• High tolerance for ambiguity and ability work to in fast-paced, constantly evolving environment.


• Proactive, independent worker with the capacity to lead, motive and work well with others.

Area



The idea for Gmail began with 1 Googler. Today it has more than 425 million users and counting.



At Google, one Googler can make a huge impact, and it’s no different with our interns--they are key players in our daily innovation. As an intern, you’ll have the opportunity to work on projects core to Google’s business, whether it be Sales, Enterprise, Finance, People Operations (HR), Legal, Product Quality, or Marketing. Our intern recruitment team will determine where you fit best based on your CV and the preferences you indicate on the application form.



Our internships expose you to the technology industry, as well as provide opportunities for personal and professional development. From being challenged, to collaborating with a team, join our team to make an impact.



Note: duration and start date of internship vary depending on the position.



Sales & Account Management



No salary provided



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