Product Compliance Specialist
Greater Omaha Area, US - Information Technology and Services, Internet
LinkedIn Product Compliance Specialist
Description:
Address license violations by working effectively with sales representatives, client contacts, and license holders. The ideal candidate will be able to autonomously carry out an end-to-end process spanning from discovery, to education, to compassionate enforcement.
Responsibilities:
● Execute a process to materially reduce license sharing in a manner which pays strong attention to upsell opportunities
● Achieve or exceed productivity benchmarks including # of cases closed per week
● Serve as the voice of compassion and authority on client communications by phone and email
● Exercise appropriate discretion when difficult conversations occur, in keeping with LinkedIn culture and values
● Work with in-region team and team leader to execute customer outreach playbook, while constantly looking for ways to increase efficiency and improve existing processes
● Educate decision makers and local sales reps on the process and reasoning behind our policies
● Establish trust with decision makers to effectively reach a resolution
● Collaborate with Product Compliance team members globally
Requirements:
● Bachelor’s degree
● 3+ yrs of work experience dealing directly with customers via phone and email, ideally involving difficult situations
● Strong problem-solving, strategic, and analytical skills
● Proven ability to succeed in both collaborative and independent work environments
● Exhibit a working knowledge of LinkedIn
No salary provided
Posted March 31, 2015 at 01:56AM from LinkedIn http://ift.tt/1BZY21Q
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